I want to make a partial payment, how do I do this?

You can make a partial early settlement at any point throughout your agreement and as many times as you would like.

You can make payments online through CS Link:

• If your payment is less than £1,000
• If you want to make a partial early settlement, and reduce your remaining regular payment amounts* †

Alternatively, please contact our customer service team on 0344 871 2222, Monday to Friday 9AM to 5PM if you want to:

• Make a payment greater than £1,000
• Make an advanced payment in place of your regular direct debit
• If you want to make a partial early settlement, and reduce your contract length †

Please note:

* We will pay the partial early payment into your account, work out any rebate to which you may be entitled, and also apply this to the account. We will write to you in 10 days to advise you of your new regular repayments.

† If applicable, your partial payment will be applied firstly to pay off any arrears, late payment interest and charges, before being applied to partially early settle your account. If your next regular payment is due in the next 7 days, we will process your partial early settlement on the working day following this payment.