Signing up to CS Link is very easy and fast, simply follow the link and ensure you have your Vehicle Registration or agreement number to hand to access your account, we will then go through some security with you and set up your username and password to use!
On your CS Link you can check
• An overall summary of the position of your account
• Your address
• Your vehicle details
• Contract schedule
• Contract/payment history (can be downloaded as an excel spreadsheet)
• Personal details
• Settlement quote (and save it as a PDF)
• Manual payments (up to £999)
• Service requests Create a settlement quote
On your CS Link you can change
• Any personal details – address, contact details (email and phone)
• Create yourself a settlement quote
• Make and control manual payments
• Enter your bank details and configure your direct debit
• Change the due date of your payments
CS Link is only for private individual (non-business) customers that hold a PCP or Conditional Sale contract with us.
If you cannot login because you have forgotten your password and or username please follow this link. Please click the Forgotten Username or Password link, you can then follow the process to request a new password or a reminder of your username.
The quickest way to update your details is through CS Link.
ADDRESS, PHONE NUMBER
After logging in, click on your account number on the Account Summary page. From here you can click ‘Personal Information’ to update your address and phone number.
EMAIL & PASSWORD
You can click the ‘Change E-mail’ and ‘Change Password’ buttons at the top to update your email or password.
After logging in, click on your account number on the Account Summary page. You can update your bank details by going to ‘More’ on the top menu and selecting ‘Bank Details’.
The easiest way to receive your settlement figure is through CS Link; on your account you can generate this figure under the ‘Settlement Quote’ menu item. You can then export this as a PDF so you can bring it to the dealership by clicking ‘Settlement Quote Report’.
The settlement quote will last only for 30 days, but will not consider a recent payment within that month period (it will not subtract any payments automatically within this period). If your quote runs out you can request a new one at any time and as many times as you would like.
If you are coming to the end of your agreement and you want to know how much is left to pay at any point throughout your agreement, you will need to generate a settlement figure. The easiest way to receive this is through CS Link. You are able to export the settlement figure as a PDF, to keep and print.
If choosing to generate a settlement figure to pay and close your account, please be aware that payments can be made of up to £999 on your online account or up to £10,000 over the phone. When paying in full via CS Link the account will be closed and you will receive a letter confirming the closure of your account.
If you have not received your letter after 10 working days, you can get confirmation your balance has been cleared on our live chat service (Monday to Friday, 9AM to 5PM).
Watch Video Guide
To find out in more detail about the vehicle handback process download the relevant documents on the Finance -> PCP page within the ‘What happens at the end of my agreement?’ section.
Firstly, you will need to contact us to notify us of your intention to handback the vehicle. Please see the PCP end of term letter for details on how to do this.
We will send out the appropriate information to your dealership, once you have notified us and when the final instalment has been paid.
Your final payment (sometimes known as guaranteed future value, GFV or balloon payment) does not need to be paid in order to handback the vehicle.
You can accelerate your handback by paying up to 3 instalments early, by contacting our customer service centre.
You should return the vehicle no later than one day before the final payment is due. Your appointment with the Retailer should be mutually agreed beforehand, so that the entire process can be completed by the final payment (GFV) date.
You can get confirmation your balance has been cleared on our live chat service (Monday to Friday, 9AM to 5PM).
You can make a partial early settlement at any point throughout your agreement and as many times as you would like.
You can make payments online through CS Link:
Alternatively, please contact our customer service team on 0344 871 2222, Monday to Friday 9AM to 5PM if you want to:
* We will pay the partial early payment into your account, work out any rebate to which you may be entitled, and also apply this to the account. We will write to you in 10 days to advise you of your new regular repayments.
† If applicable, your partial payment will be applied firstly to pay off any arrears, late payment interest and charges, before being applied to partially early settle your account. If your next regular payment is due in the next 7 days, we will process your partial early settlement on the working day following this payment.
Watch Video Guide
Yes, you can do this through CS Link.
After logging in, click on your account number on the Account Summary page. From here you can click ‘Make a Payment’ to make a partial early settlement of up to £999.
Please note, we will pay the partial early payment into your account, work out any rebate to which you may be entitled, and also apply this to the account. We will write to you in 10 days to advise you of your new regular repayments.
If applicable, your partial payment will be applied firstly to pay off any arrears, late payment interest and charges, before being applied to partially early settle your account.
Watch Video Guide
We are sorry to hear you may be facing difficulties, if you have missed payments and you are receiving contact from us, we ask that you call our Collections Team as soon as possible, using the number: 0344 871 2222, option 2.
If you wish to make a payment directly, please access your CS Link online account to do so.
If you are concerned about your ability to keep up to date with payments, our agents are here to help you. We are committed to treating customers fairly and are able to discuss possible arrangements to complete your agreement in a way that works best for you and us.
There are also independent sources that may be able to help you if you prefer. Here are some links to organisations within the UK that provide assistance to customers who are experiencing financial difficulties: