I am having difficulty meeting my payments, what can I do?

We are sorry to hear you may be facing difficulties, if you have missed payments and you are receiving contact from us, we ask that you call our Collections Team as soon as possible, using the number: 0344 871 2222, option 2.


If you wish to make a payment directly, please access your CS Link online account to do so.


If you are concerned about your ability to keep up to date with payments, our agents are here to help you. We are committed to treating customers fairly and are able to discuss possible arrangements to complete your agreement in a way that works best for you and us.


There are also independent sources that may be able to help you if you prefer. Here are some links to organisations within the UK that provide assistance to customers who are experiencing financial difficulties:

Citizen’s advice