As you will be aware, on 23 March 2020 the Government initiated important and severe measures to combat against Coronavirus (COVID-19), including an instruction that all individuals should stay at home unless absolutely necessary as well as the immediate closure of non-essential businesses and services.
In light of the Government mandated lockdown to prevent the spread of this global pandemic and, in order to protect our customers, staff and suppliers, we are temporarily unable process your handback request at this time. We are in constant review of the Government guidelines and as soon as these measures are relaxed, we will contact you to fulfil your end of term handback. In the meantime, please do continue to comply with the terms of your agreement.
We understand that you may have financial concerns or wish to make use of your vehicle for a longer period. Please be rest assured, we’re here to help. To find out more, please communicate your request via our e-mail and one of our agents will be in touch to support your requirements - GBCAR-PCP-Returns@vauxhallfinance.com
If you are unable to contact us by email, you are able to phone us on 0344 871 5595 Monday to Friday between 8AM and 5PM.
We appreciate that this is a challenging time and would like to thank you for continued patience and understanding during these uncertain times.FAQ:
I can’t handback and don’t require a loan extension, what do I need to do
If you don’t require a loan extension, you will still need to ensure the vehicle is appropriately insured as per the contract. When the situation improves as directed by the Government, we will make contact and advise what steps are to be taken.
To find out in more detail about the vehicle handback process download the relevant documents on the Finance -> PCP page
within the 'What happens at the end of my agreement?' section.
Firstly, you will need to contact us to notify us of your intention to handback the vehicle. Please see the PCP end of term letter for details on how to do this.
We will send out the appropriate information to your dealership, once you have notified us and when the final instalment has been paid.
Your final payment (sometimes known as guaranteed future value, GFV or balloon payment) does not need to be paid in order to handback the vehicle.
You can accelerate your handback by paying up to 3 instalments early, by contacting our customer service centre.
You should return the vehicle no later than one day before the final payment is due. Your appointment with the Retailer should be mutually agreed beforehand, so that the entire process can be completed by the final payment (GFV) date.