As the coronavirus situation continues to evolve, our contact centre has been exceptionally busy responding to your queries and there may be a short delay in getting back to you. If you are experiencing financial difficulties, please refer to the FAQ above and one of our agents will be in touch as soon as they can.
If you have already been in touch, we apologise for the additional time it will take getting to your request, but please rest assured that our teams are working tirelessly to help you.
We know that the next few months will be a difficult time for all of us. To help our customer service team hear from the most vulnerable we kindly request that for routine account management you first try our online portal
(for private individual PCP and Conditional Sale customers) or our
frequently asked questions page.