As the coronavirus situation continues to evolve, our contact centre has been exceptionally busy responding to your queries. We took the decision to close the call centre temporarily while we fully transition to working from home. Please accept our apologies for any delay in getting through, you can find alternative ways to get in touch at the bottom of this page.
If you have already been in touch, we apologise for the additional time it will take getting to your request, but please rest assured that our teams are working tirelessly to help you.
We know that the next few months will be a difficult time for all of us. To help our customer service team hear from the most vulnerable we kindly request that for routine account management you first try our online portal
(for private individual PCP and Conditional Sale customers) or our
frequently asked questions page.
If you are in financial difficulties and in need of assistance, please refer to the FAQ above.