You may be concerned about the impact of coronavirus (Covid-19) on your finances, but we are here to support you. We have put together information below to highlight the best options available for managing your account and also answers to our most frequently asked questions. 

We are continuing to monitor the ongoing situation and are following guidance from the World Health Organisation, UK Government and FCA, to ensure we have adequate business measures to protect our staff and customers. 

Vauxhall Finance, Vauxhall and our Retailer partners hope that you, your family and friends remain in the best of health at this time.

Coronavirus FAQs

Managing Your agreement

For any general account management queries we kindly ask that you first refer to our FAQs or to manage your agreement online via CS Link before contacting us. This will help us look after the most vulnerable during these uncertain times. 

CS Link - Manage your agreement online

If you are a private individual (not a business) and hold a PCP or Conditional Sale contract with us you are able to manage your agreement online through our portal CS Link.

It takes seconds to register your account.

CS Link allows you to:

  • View details of your finance agreement
  • Request/obtain a settlement quote
  • Make a payment online including Partial Early Settlements
  • Change your payment date
  • Set up a direct debit
  • Update your personal details

FAQs - frequently asked questions

If you have general questions around managing your account, we encourage you to view our most frequently asked questions page first to get an instant answer. 

Questions around payments, generating settlement quotes and more are available.

This is accessible by clicking 'Help' at the top of the page or by clicking here

live chat

Our live chat service is available 9AM to 5PM Monday to Friday. The chat box will appear in the bottom right of your browser when you are on our website or CS Link. Simply click the chat box to open a chat with one of our agents. 

We are experiencing high volumes of live chats at this time. If the chat box doesn't appear it is likely that we are dealing with the maximum number of chats possible. If you wait on the page the chat box should appear when space is available. 

EMAIl - Financial Difficulties

If you are experiencing financial difficulties due to coronavirus, we are here to help you. Please email the following information and we will contact you as soon as we can. We kindly request that you do not use the email listed below for general enquiries and that you use CS Link where possible. This will allow us to reach our most vulnerable customers first. Thank you for your cooperation. 

  • Full name
  • Agreement or registration number
  • First line of your address and postcode
  • Best contact number
  • An overview of the issues you are facing and the help you need
Please put your agreement number or registration as the subject line and send this to and one of our agents will endeavour to contact you in the next 10 working days or sooner. We really appreciate your patience and request that you do not call us in the meantime, as our agents are trying to work through your requests as fast as we possibly can.

Autopay by phone

Make a payment using our Autopay facility over the phone. Please have your agreement number and payment card details to hand. 

1) Call us on 0344 871 2222 
2) Select option 1 when requested
3) Follow the voice commands to make your payment

Talk to us

Our call centre is experiencing exceptionally high call volumes at the moment, wait times are often exceeding 30 minutes. To avoid waiting in a queue, we kindly request that you first email using the details listed above and our agents will get in touch with you as soon as they can. 

Alternatively, for any routine account management please first try CS Link (available to private individuals holding a PCP or Conditional Sale contract). For anything urgent, or where you are unable to use the options above, our call centre is available on 0344 871 2222 (Monday to Friday, 9AM to 5PM).