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Coronavirus Update

You may be concerned about the impact of coronavirus (Covid-19) on your finances, but we are here to support you. We have put together information below to highlight the best options available for managing your account and also answers to our most frequently asked questions.

We are continuing to monitor the ongoing situation and are following guidance from the World Health Organisation, UK Government and FCA, to ensure we have adequate business measures to protect our staff and customers.

Vauxhall Finance, Vauxhall and our Retailer partners hope that you, your family and friends remain in the best of health at this time.

Coronavirus FAQs

I am experiencing financial difficulties, what should I do?

We are here to help if you are currently experiencing financial difficulties or believe you will do soon.

Please email the information shown below and we will contact you as soon as we can.

Full name
Agreement or registration number
First line of your address and postcode
Best contact number
An overview of the issues you are facing and the help you need

Please put your agreement number or registration as the subject line and send this to C19Assistance@vauxhallfinance.com and one of our agents will endeavour to contact you in the next 10 working days or sooner. We really appreciate your patience and request that you do not call us in the meantime, as our agents are trying to work through your requests as fast as we are able to.

The earlier you inform us the easier it will be to support you through this difficult time. If you’ve been financially affected by the coronavirus outbreak, you may be eligible to defer your payments for 3 months.

Subject to your payment deferral request being considered and accepted you won’t need to make your usual repayments during the deferral period, however interest may still be added to your loan in line with the terms of your agreement with us. Our agent will confirm how we are able to help you.

We kindly request that you do not cancel your direct debit with us, as it will make it more difficult to re-instate it at a later point. Please speak to one of our agents beforehand.

I have tried to contact you but I am unable to get through/haven't heard back

As the coronavirus situation continues to evolve, our contact centre has been exceptionally busy responding to your queries and there may be a short delay in getting back to you. If you are experiencing financial difficulties, please refer to the FAQ above and one of our agents will be in touch as soon as they can.

If you have already been in touch, we apologise for the additional time it will take getting to your request, but please rest assured that our teams are working tirelessly to help you.

We know that the next few months will be a difficult time for all of us. To help our customer service team hear from the most vulnerable we kindly request that for routine account management you first try our online portal CS Link (for private individual PCP and Conditional Sale customers) or our frequently asked questions page.

I am coming to the end of my agreement, what should I do?

Don’t worry, we understand that you will be unable to hand back your car as you usually would.

Please contact our PCP returns team at GBCAR-PCP-Returns@vauxhallfinance.com to discuss your options.

Can I visit/call my local Vauxhall Retailer?

This will depend on the restrictions in place for your local area. For the latest information please visit Vauxhall’s website.

You can find your closest Vauxhall’s Retailer by using the locator.

Are Vauxhall Finance still sending/receiving post?

We are still sending and receiving post. There might be a slight delay due to post being sent in batches on a daily basis.

I have a question unrelated to my finance agreement. E.g. booking a MOT/Service

For any questions around servicing and MOTs, we recommend that you get in touch with your local Vauxhall retailer.

If you have questions about Vauxhall Motor Insurance, Re-fresh Cosmetic Warranty or GAP Insurance, please contact the insurer directly. You will find their details on your policy documents.

For the latest information from Vauxhall please visit Vauxhall’s website.

You can find your closest Vauxhall’s Retailer by using the locator.

Dealing with special circumstances

We have established processes in place to help you manage a bereavement or loss of employment.

Please email c19assistance@vauxhallfinance.com with the information below, and one of our agents will be in touch to help you through this difficult time.

Full name
Agreement or registration number
First line of your address and postcode
Best contact number
An overview of the issues you are facing and the help you need

Managing Your agreement

For any general account management queries we kindly ask that you first refer to our FAQs or to manage your agreement online via CS Link before contacting us. This will help us look after the most vulnerable during these uncertain times.

CS Link - Manage your agreement online

If you are a private individual (not a business) and hold a PCP or Conditional Sale contract with us you are able to manage your agreement online through our portal CS Link.

It takes seconds to register your account.

CS Link allows you to:

View details of your finance agreement
Request/obtain a settlement quote
Make a payment online including Partial Early Settlements
Change your payment date
Set up a direct debit
Update your personal details

FAQs - frequently asked questions

If you have general questions around managing your account, we encourage you to view our most frequently asked questions page first to get an instant answer.

Questions around payments, generating settlement quotes and more are available.

This is accessible by clicking 'Help' at the top of the page or by clicking here.

live chat

Our live chat service is available 9AM to 5PM Monday to Friday. The chat box will appear in the bottom right of your browser when you are on our website or CS Link. Simply click the chat box to open a chat with one of our agents.

We are experiencing high volumes of live chats at this time. If the chat box doesn't appear it is likely that we are dealing with the maximum number of chats possible. If you wait on the page the chat box should appear when space is available.

EMAIl - Financial Difficulties

If you are experiencing financial difficulties due to coronavirus, we are here to help you. Please email the following information and we will contact you as soon as we can. We kindly request that you do not use the email listed below for general enquiries and that you use CS Link where possible. This will allow us to reach our most vulnerable customers first. Thank you for your cooperation.

Full name
Agreement or registration number
First line of your address and postcode
Best contact number
An overview of the issues you are facing and the help you need

Please put your agreement number or registration as the subject line and send this to C19Assistance@vauxhallfinance.com and one of our agents will endeavour to contact you in the next 10 working days or sooner. We really appreciate your patience and request that you do not call us in the meantime, as our agents are trying to work through your requests as fast as we possibly can.

Autopay by phone

Make a payment using our Autopay facility over the phone. Please have your agreement number and payment card details to hand.

1) Call us on 0344 871 2222

2) Select option 1 when requested

3) Follow the voice commands to make your payment

Talk to us

Our call centre is experiencing exceptionally high call volumes at the moment, wait times are often exceeding 30 minutes. To avoid waiting in a queue, we kindly request that you first email using the details listed above and our agents will get in touch with you as soon as they can.

Alternatively, for any routine account management please first try CS Link (available to private individuals holding a PCP or Conditional Sale contract). For anything urgent, or where you are unable to use the options above, our call centre is available on 0344 871 2222 (Monday to Friday, 9AM to 5PM).

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© 2019 Vauxhall Finance is a trading style of Vauxhall Finance plc, Registered Office - Heol-Y-Gamlas, Parc Nantgarw, Treforest, Cardiff, CF15 7QU.

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