You may be concerned about the impact of coronavirus (Covid-19) on your finances, but we are here to support you. We have put together information below to highlight the best options available for managing your account and also answers to our most frequently asked questions.

We are continuing to monitor the ongoing situation and are following guidance from the World Health Organisation and UK Government, ensuring we have adequate business measures in place while ensuring the safety of our staff. It is likely the disruption to our normal service will last for the next few weeks. We thank you for your patience.

Vauxhall Finance, Vauxhall and our Retailer partners hope that you, your family and friends remain in the best of health at this time.

We last updated this page on 27/03/2020 at 14:30. Please refresh your browser to make sure you are viewing the latest information.

Coronavirus FAQs



Managing Your agreement


For any general account management queries we kindly ask that you first refer to our FAQs or to manage your agreement online via CS Link before contacting us. This will help us look after the most vulnerable during these uncertain times. 

CS Link - Manage your agreement online


If you are a private individual (not a business) and hold a PCP or Conditional Sale contract with us you are able to manage your agreement online through our portal CS Link.

It takes seconds to register your account.

CS Link allows you to:

  • View details of your finance agreement
  • Request/obtain a settlement quote
  • Make a payment online including Partial Early Settlements
  • Change your payment date
  • Set up a direct debit
  • Update your personal details

FAQs - frequently asked questions

If you have general questions around managing your account, we encourage you to view our most frequently asked questions page first to get an instant answer. 

Questions around payments, generating settlement quotes and more are available.

This is accessible by clicking 'Help' at the top of the page or by clicking here


live chat



Our live chat service is available 9AM to 5PM Monday to Friday. The chat box will appear in the bottom right of your browser when you are on our website or CS Link. Simply click the chat box to open a chat with one of our agents. 

We are experiencing high volumes of live chats at this time. If the chat box doesn't appear it is likely that we are dealing with the maximum number of chats possible. If you wait on the page the chat box should appear when space is available. 

EMAIl - Financial Difficulties

If you need assistance, or you are currently experiencing financial difficulties, we are here to help you. 

Please email the information shown below and we will contact you as soon as we can.
  • Full name
  • Agreement or registration number
  • First line of your address and postcode
  • Best contact number
  • An overview of the issues you are facing and the help you need
Please put your agreement number or registration as the subject line and send this to C19Assistance@vauxhallfinance.com and one of our agents will endeavour to contact you in the next 5 days or sooner. We really appreciate your patience and request that you do not call us in the meantime, as our agents are trying to work through your requests as fast as we possibly can.

Autopay by phone




Make a payment using our Autopay facility over the phone. Please have your agreement number and payment card details to hand. 

1) Call us on 0344 871 2222 
2) Select option 1 when requested
3) Follow the voice commands to make your payment

Talk to us


Due to the recent Government announcement our call centre is currently unavailable while we transition our customer service team to working from home. Please accept our apologies for any inconvenience. 

When our call centre is available we are anticipating continued high call volumes over the next few weeks. We recommend first using the options available above if it is not urgent. This will help us get to the most vulnerable customers as quickly as possible.