Vauxhall Finance plc is committed to placing the customer at the centre of our business, treating all of our customers fairly and ensuring your experience is a positive one. We do recognise that occasionally, despite our best intentions, things can go wrong. If you are unhappy about any part of our service to you, we want to know about it so that we can fully investigate what may have gone wrong and to do the very best to resolve your concerns.
We encourage customers to tell us about any negative, as well as positive experiences. This feedback helps us to identify areas in which the business can improve and provide a better service to our customers along with improvements to our products.
It is important to us that customer feedback is dealt with expediently, fairly, consistently and thoroughly. We want to continually improve the experience our customers receive from us and to learn from our errors.